THE METHOD

Depending on its size, the company will be served by 1-2 coaches during the entire operation, as follows:

- Mystery check
- Analysis and stocktaking
- Plan creation
- Presentation and budget concept
- Implementation phase and realization
- Coaching
- Handover
- Annual quality checks


1) The implementation is developed for essential processes in
    the following areas based on ISO 9000-2000:
 - the responsibility of company executives and management
 - the resources (tools)
 - the core processes of the individual areas, oriented on the
   company / the group’s philosophy

2) Brief training and coaching sessions for the individual processes with the company's employees – implementation support and monitoring of results.

3) Individual areas, such as Concierge / Reception as a process. This requires core processes to be developed.

4) The time frame depends on the size of the company and is discussed with you in detail. Approximately 1-3 months for total quality management systems. The time frame is less for partial quality management.

5) Software that is tailored to your needs can be used for the documentation and creation of a quality management handbook.

 

The goal of the quality management task is to make fewer mistakes, lower costs and ensure the enjoyment of your guests through safe, clearly defined and efficient processes within the company, to gain market advantages by differentiating yourself and improving your ability to compete with others.

Additional advantages
In developing the quality management system: savings with respect to time and money with the prepared handbook.

Supporting arguments for third parties
- The possibility of "I have always wanted to change that"
- Constant updating of the standard through regular audits
- Differentiate yourself from others –
  through ISO certification/your own seal of quality
- Certainty that your company’s philosophy will be followed
- Cooperation and group certification